Last Updated: November 2025
Thank you for shopping with Leather Store World.
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help.
🔁 Returns Eligibility
We accept returns for most products within 28 days of delivery.
To qualify for a return:
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The item must be unused, unworn, and in its original packaging.
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You must include proof of purchase (order number or confirmation email).
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Products marked as Final Sale or Non-Returnable cannot be returned unless defective.
⚠️ Non-Returnable Items
Certain items may not be eligible for return due to hygiene or customization reasons (e.g., used apparel, personalized items).
If an item is not eligible for return, it will be clearly stated on the product page.
💬 Acceptable Reasons for Return
We gladly accept returns if:
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You received the wrong product.
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Your item was damaged or defective upon arrival.
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You are unsatisfied with the product quality and it remains unused.
Please note: Change-of-mind returns are accepted, but return shipping costs are the customer’s responsibility.
💰 Refunds
Once your returned item is received and inspected, we’ll notify you via email.
If approved, your refund will be issued to your original payment method within 5–10 business days.
If your return is rejected (e.g., item shows signs of use or damage), we’ll inform you with photos and reasoning.
🔄 Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange for the same product, email support@leatherstoreworld.com with your order number and photos (if applicable). Our team will provide return instructions.
🚚 Return Shipping Costs
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If the return is due to our error (wrong item, defective or damaged product), we cover all shipping costs.
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If the return is for personal reasons (e.g., change of mind, wrong size ordered), the customer pays return shipping.
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Always use a trackable shipping service and share the tracking number with our support team.
💵 Order Cancellations
Orders can be canceled within 12 hours of placement without charge.
If you cancel after processing begins, a 20% service fee may apply to cover payment and processing costs.
⏰ Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank or card statement again.
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Contact your payment provider, as processing times vary.
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If the issue persists, contact us at support@leatherstoreworld.com — we’ll help resolve it promptly.
📦 How to Start a Return
To request a return, please email us at support@leatherstoreworld.com with:
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Your order number
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The reason for return
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Photos (if applicable)
Our team will respond within 24–48 hours with the return address and instructions.
🏢 Contact Information
If you have questions about returns, exchanges, or refunds, please contact us:
📧 support@leatherstoreworld.com
📞 UK: +44 748 0071 331
📞 USA: +1 270 641 8460
🏢 Leather Store World
85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom